Customer Service Advisor

• Permanent/Regular or Fixed Term Contract/Temporary:
  Permanent (UK and ROW) / Regular (US)
• L&G Business Unit:
  Legal & General Retail
• L&G sub Business Unit: LGI
• Primary
  
  Location:
  
  Cardiff, Four Central Square
• Job Family:
  Customer Service

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and stride to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect and contact them quickly, efficiently and wherever possible in highly personalised ways.

At Legal & General, we help our customers protect the things that matter most. We're looking for Customer Service Advisors to join our Life Customer Services team in Cardiff, supporting customers through important life events and helping them get the most from their policies.

Whether you're an experienced customer service professional or looking to build a long-term career, we'll provide the training, support and development you need to succeed.

Salary £24,720.

What you’ll be doing:

• Taking inbound calls from Life Insurance customers
• Supporting customers through important life events and policy changes
• Reviewing customer needs and identifying appropriate solutions
• Updating customer records accurately across internal systems
• Delivering fair and positive customer outcomes
• Collaborating with colleagues and specialist teams to resolve enquiries
• Following regulatory requirements and internal processes
• Contributing ideas that improve customer experiences and team performance

Who we’re looking for:

• Excellent communication and listening skills
• A professional and confident telephone manner
• Strong team-working skills
• A willingness to learn and develop new skills
• Confidence using multiple systems and technology
• A positive and customer-focused approach

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance
  -related bonus plan and valuable share schemes
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

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At L&G, we believe it's possible to generate positive returns today…