Consumer Services Assistant

Are you passionate about delivering exceptional support and helping people navigate complex data and consumer rights enquiries?

Do you enjoy working in a collaborative, KPI-driven environment where attention to detail, empathy and problem-solving make a real difference?

About the Business Lexis Nexis  Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

You can learn more about Lexis Nexis Risk at  the Role As a Consumer Support Adviser, you will play an important role in supporting consumers by managing enquiries, requests, and cases through to resolution. Working collaboratively with colleagues and stakeholders, you will help ensure consumer rights requests are handled accurately, efficiently, and within agreed service levels while delivering a positive customer experience.

Responsibilities Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’sCreating, maintaining, and updating appropriate internal documentation

Ensuring the tickets are worked through to satisfactory conclusion and within SLATrack and respond to consumer rights related requests within specific SLAs, such as:

Subject Access Requests Investigating and resolving data enquiries

Applying Notice of Corrections Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues

Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships

Used to working in a KPI/SLA driven environment

Experience with in Regulated Services industry

Able to work independently and in a team environment MS Windows operating systems and office applications

Understanding of GDPR requirements

The empathy to put yourself in the consumers' shoes, asking the questions needed to understand how we can help Strong attention to detail and communication skills to produce written correspondence as required

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.  to access benefits specific to your location.

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