Customer Service Advisor

Location: Cardiff County

Your new role Be the first point of contact for Customer Field Services, primarily through telephone contact, managing inbound and outbound enquiries across the Metered Billing and Change in Usage customer journeys. Create accurate and complete customer cases where further investigation is required, capturing the right information from the outset to support effective case progression. Recognise when more complex investigation or ongoing case management is required, making an effective hand-off to a Customer Field Services Case Officer or appropriate specialist team.

What you'll need to succeed Confident and comfortable speaking with customers over the phone. Demonstrate previous contact centre experience. Have strong verbal and written communication skills. Computer-literate and comfortable working across different systems. Must pass a DBS check and Credit Check Available to cover operating hours of 8am-6pm, Monday to Friday, working across a four-week shift rotation. Access to your own vehicle would be preferred but not essential.

What you'll get in return £13.91 per hour 6 month temporary role Staff parking DBS check is covered by the agency Hybrid working once training is completed. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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