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Senior Journey Experience Lead (Service Design & UX
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-09
Listing for:
Skipton Building Society
Full Time
position Listed on 2026-08-09
Job specializations:
-
Design & Architecture
UI/UX Design, IT Project Manager
Job Description & How to Apply Below
Skipton Building Society is seeking an experienced Senior Journey Experience Manager to lead the Journey Experience team within Change. This role combines customer journey management, service design, user research and UX to shape and deliver better experiences for members and colleagues.
You’ll oversee a multidisciplinary team and partner with business, product, technology and operations to keep customer needs at the heart of decisions.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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