Data & Operations Coordinator; Compliance

Position: Data & Operations Coordinator (Compliance)
Contract type:
Full-time (37.5 hours) – Permanent

Location:

Cardiff, Cardiff International Study Centre
Salary: up to £ 28,000 per annum
To be a member of the ISC’s Student Experience Team with responsibility for compliance with visa and attendance requirements, as well as other ISC policies.
To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.
The post holder will be operationally managed by the Senior Data & Operations Coordinator. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.
ABOUT

THE ROLE
 
* Assist the Visa Lead in-Centre and have a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
 
* Organise student registration at all intake points, including late arrivals, to ensure student records are updated, relevant documentation uploaded and that quality audits are undertaken for accuracy and missing information.
 
* Keep accurate records, assist students in reporting visa errors, chase outstanding compliance documentation.
 
* Keep up to date with visa requirements and application procedures and ensure the visa systems are updated as required.
 
* Work closely with the central visa teams to embed the Study Group Standard Operating Procedures.
 
* Process student withdrawals and terminations, including requesting refunds to be processed, and ensure all relevant teams are notified (tutors, Cardiff University teams, etc.). Work with central teams to ensure visa information is collected from student leavers, and update UKVI via the SMS system.
 
* Monitor attendance in line with the policy, logging the attendance interventions required and liaising with the Wellbeing and Progression teams to ensure interventions are implemented. Record any mitigating factors.
 
* Coordinate the workload to contact absent students and inform parents and agents when necessary.
 
* Provide training on visa and attendance processes and policies to both staff and students.
 
* Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
 
* Working as part of a team to support registration, arrivals, induction, activities, and events.
 
* Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university.
 
* Liaise with central teams to contribute to the continuous improvements of processes and communication to enhance the student experience.
 
* Any other duties as required by the Senior Data & Operations Coordinator, Deputy Director Student Experience or Centre Director.
ABOUT YOU
 
* GCSE English and Maths at grade C and above or equivalent (Essential)
 
* Bachelor’s degree (or equivalent experience demonstrating ability to work and think independently)
 
* Supporting students in an educational context
 
* Working to develop, build and maintain the Student Experience
 
* Working in a regulated environment
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.

Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its…