Operational Learning Practitioner Quality & Learning Team

As an Operational Learning Practitioner- in our Knowledge, Quality & Learning Team. You will play a key role in shaping high‑quality learning that supports organisational delivery and capability. You will:

• Design and deliver impactful learning solutions: You will lead the full learning cycle – identifying learning needs, defining outcomes, and creating blended learning programmes that include classroom, virtual and digital content. Your designs will align with the 70:20:10 learning model and reflect best practice in adult learning.
• Deliver high‑quality training across the organisation: You will facilitate engaging sessions for groups of all sizes, from large‑scale presentations to targeted workshops. You will provide post‑training support to ensure colleagues can confidently apply their new skills in the workplace.
• Support organisational change and new legislation: You will work closely with project teams to translate new policies, systems and processes into clear, accessible learning. You will play a vital role in supporting operational teams through periods of change, ensuring people understand what’s changing and why.
• Drive a culture of continuous learning: You will introduce tools, techniques and resources that encourage knowledge‑sharing, self‑directed learning, and ongoing professional growth. You will champion learning best practice and contribute to building a strong learning culture across the organisation.

Your duties may include, but are not limited to the examples above, giving you a varied and rewarding experience as you develop your skills.