Field Technical Trainer

Reporting to the Field Technical Training Manager the Field Technical Trainer has a key role within retail delivering training that meets the needs of the operation both now and in the future. The role is responsible for the delivery of elements of core technical training to operational teams to ensure a healthy, capable, progressive and sustainable working environment – delivered in-centre and at training hubs or academies.

This core focus of this role is local skills development, focusing on knowledge, skills and behaviours that are required to deliver professional service to customers and to the organisation. This includes including delivering technical training that helps the operation to adapt to changes in the automotive market and taking an active part in supporting the rollout of new or updated product offerings.

The role will work collaboratively alongside the ETEL Automotive Academy Technical Trainers to upskill the operational team providing service to our customers.

This is a field based role to include frequent daily travel within the defined territory of West Midlands, Birmingham, Staffordshire, East Midlands, Leicestershire, Northamptonshire plus nights away from home as required by the business.

• Good Training Delivery & Facilitation Skills
• Technical ability relevant to the role
• Commercial and customer awareness skills relevant to the role
• Capacity to maintain exceptionally high standards of conduct, performance, integrity, and confidentiality
• Highly organised with the ability to deal with multiple activities whilst maintaining quality of delivery
• Clear understanding of learning styles and interventions to support individual learner needs
• Excellent communication, influencing and interpersonal skills
• Possess leadership qualities, leading by example
• Demonstrable business awareness and customer focus
• Passionate about developing self and others
• Possess a positive, driven, and resilient approach

Required Qualifications, Certifications or Licences:

• Refrigerant handling qualification (or working towards) (Mandatory)
• Level 2 (or higher) Electric & hybrid vehicle qualification (or working towards) (Mandatory)
• Formal training delivery qualification (or working towards) (Mandatory)
• ADAS Calibration qualification (or working towards) (Mandatory)
• Motor vehicle service maintenance and repair qualifications at Level 3 or equivalent (Desirable)
• Full Cat B UK drivers licence is essential to your application.