Operations Manager; Renewable Heating & Energy Services

Recruiting:
Operations Manager – Renewable Heating & Energy Services

• Location: Cardiff (3 days office-based, 2 days visiting sites)
• Hours: 40 hours per week, Monday to Friday
• Holiday: 33 days including Bank Holidays
• Benefits: Employee Assistance Programme

Heatforce is one of the UK's leading renewable energy and energy services providers, with more than 40 years of experience delivering innovative heating, solar and energy efficiency solutions.

As the UK accelerates towards Net Zero, Heatforce continues to play a vital role in helping households reduce energy costs, improve home comfort and tackle fuel poverty. With ambitious growth plans and increasing demand for renewable heating solutions, we are looking for an experienced Operations Manager to help drive the next phase of our success.

This is an exciting opportunity to join a purpose‑driven business where your leadership will have a direct impact on operational performance, business growth and the delivery of sustainable energy solutions across the UK.

Reporting to the Director of Operations, you will lead the day‑to‑day delivery of our installation and service operations, ensuring projects are delivered safely, efficiently and to the highest quality standards.

As our Operations Manager
, you will provide both operational and technical leadership across gas and air source heat pump (ASHP) activities, while supporting commercial growth through tendering, pricing and programme delivery.

You’ll be responsible for developing high‑performing teams, driving continuous improvement and ensuring the operational infrastructure can support the company’s ambitious growth plans.

• Lead operational delivery across installation, service and project teams.
• Ensure projects are delivered safely, compliantly, on time and to the highest standards.
• Drive performance through effective planning, resource management and continuous improvement initiatives.
• Act as the Company's Nominated Technical Person (NTP) and Gas Safe Representative.
• Provide technical leadership across Gas and ASHP installation, service and repair activities.
• Maintain compliance with all relevant legislation, accreditation requirements and industry standards.
• Coach, develop and support operational leaders and field‑based teams.
• Support pricing, tendering and bid submissions, particularly within Social Housing and Local Authority contracts.
• Manage operational budgets, forecasting and cost control.
• Work closely with senior leadership to support business growth and operational scalability.

We’re looking for a hands‑on operational leader who combines strong technical knowledge with proven people management skills.

• A minimum of 5 years’ experience in a senior operational management role.
• Significant field service management experience within a service and repair environment.
• Current Gas Safe registration and relevant ACS qualifications.
• Strong technical expertise in Gas and Air Source Heat Pump (ASHP) systems.
• Experience acting as a Nominated Technical Person (NTP) or within a senior technical compliance role.
• The capability and experience to act as the Company’s Gas Safe Representative.
• Proven installation and project management experience within a medium‑to‑large organisation.
• Experience leading operational teams and delivering against performance targets.
• Strong knowledge of industry regulations, compliance requirements and accreditation frameworks.
• Budget management and financial accountability experience.
• Experience supporting pricing, tendering and bid submissions, particularly within Social Housing and Local Authority sectors.
• A full UK driving licence.
• Delivery of large‑scale retrofit, energy efficiency or renewable energy programmes.
• Experience working within social housing, local authority or public sector frameworks.
• Knowledge of government‑funded energy efficiency schemes.

At Heatforce, you’ll be joining a business with a strong heritage, an exciting future and a genuine social purpose.

This is an opportunity to play a key leadership role within a growing organisation that is helping households lower energy costs, improve living conditions and support the UK’s transition to Net Zero.

If you’re looking for a role where you can influence strategy, lead high‑performing teams and make a meaningful impact, we’d love to hear from you.

Heatforce is committed to creating a diverse and inclusive workplace and welcomes applications from all suitably qualified candidates.