Field Services Engineer; m​/f​/d

Overview Your mission

• Ensure that photovoltaic power plants consistently meet the agreed service and operational performance targets in line with defined SLAs
• Review service reports and related documentation in a timely manner and share them with relevant stakeholders
• Ensure adherence to maintenance schedules in coordination with the Team Leader Field Services and subcontractors
• Monitor critical accounts and ensure prompt and effective resolution of technical issues
• Coordinate daily operational activities and oversee the resolution of outstanding site-related issues
• Work closely with subcontractors and internal teams to resolve escalated customer issues
• Perform electrical testing (e.g. insulation resistance, continuity, IR testing) and complete associated certification documentation
• Carry out replacement of inverters, isolators, panels, and other faulty components as required
• Maintain accurate records using field service applications or CRM systems, including reports, photos, and test results
• Liaise with O&M coordinators to report issues, request spare parts, and schedule follow-up activities
• Ensure all work is carried out in accordance with health & safety regulations, risk assessments, and industry standards
• Deliver a high level of customer service while working across residential, commercial, and industrial sites
• Support upgrades, retrofits, and implementation of monitoring and smart systems
• Assist with root cause analysis to identify and resolve plant performance issues
• Ensure all required documentation (LV/HV RAMS, LOTO procedures) is in place, verified, and shared with relevant stakeholders
• Support the resolution of escalated customer concerns, including technical and commercial queries
• Provide support to control and monitoring room operations where required
• Prepare quotations for additional technical services
• Select, coordinate, and monitor subcontractors, acting as a key interface between subcontractors, clients, and third parties
• Support EPC handover processes and ensure smooth transition into operations
• Ensure compliance with UK standards, regulations, and legislation
• Monitor, report, and contribute to the continuous improvement of KPIs
• Maintain flexibility and willingness to travel to project sites as required

• Completed technical education or relevant field experience in electrical, mechanical, or renewable energy disciplines
• Relevant certifications such as 18th Edition, ECS/CSCS card, First Aid, IPAF, or SSSTS are advantageous
• Ability to read and interpret technical documentation, including single-line diagrams (SLDs), installation specifications, and test reports
• Experience working with plant controllers (PPC), SCADA systems, reactive power systems, or hybrid PV/BESS systems is a plus
• Basic understanding of IT systems, networks, and data communication
• Knowledge of CCTV and security system architecture is advantageous
• Strong hands‑on technical skills and a proactive, solution‑oriented mindset
• Good organizational skills with the ability to manage multiple tasks and priorities
• Strong communication skills and customer‑oriented approach
• Clean UK driving license required
• AP / SAP qualifications and experience with various inverter and transformer manufacturers are considered a strong advantage