Service Engineer

The Service Engineer role is a full-time, on-site position based in South Wales, UK. In this role, the Service Engineer will install, commission, and maintain laser and robotic systems at customer facilities, ensuring safe and reliable operation. The position involves troubleshooting technical issues, performing diagnostics, and conducting repairs and preventive maintenance on equipment. The Service Engineer will provide technical support and training to customers, document service activities, and collaborate closely with engineering and production teams to report field issues and suggest product improvements.

The role may require occasional travel to customer sites, adherence to safety and quality standards, and clear communication with both internal stakeholders and external clients.

• Strong technical skills in electromechanical systems, lasers, robotics, or automation, with the ability to read and interpret technical drawings and schematics.
• Experience in installing, troubleshooting, and maintaining industrial or medical manufacturing equipment, including use of diagnostic tools and test equipment.
• Knowledge of relevant safety standards and regulatory requirements (e.g., CE, FDA, electrical and laser safety), with a focus on safe working practices.
• Effective communication and customer service skills, including the ability to explain technical issues clearly and build positive relationships with clients.
• Proficiency in basic IT skills for configuring control systems, documenting service reports, and using remote support tools.
• Ability to work independently on-site, manage time and tasks efficiently, and adapt to changing priorities in a fast-paced environment.
• Relevant technical qualification such as an associate or bachelor’s degree in engineering (mechanical, electrical, mechatronics), or equivalent industry experience.
• Previous experience in medical device manufacturing, automation, or high-tech industrial environments is beneficial.
• Willingness to travel to customer locations as needed and valid authorization to work in the region.

Laser Wire Solutions is a technology-driven company revolutionizing the medical sector through advanced laser and robotic automation. The organization partners with leading global medical device manufacturers to streamline production and expand access to life-changing devices. Its innovative team works closely with large, technologically advanced customers while fostering a culture that encourages technical growth, new ideas, and pushing the boundaries of what is possible.

All products are CE marked and FDA compliant, and the company supplies both standard and custom laser systems to an international market through direct sales and a network of agents and distributors. Laser Wire Solutions has experienced significant growth and has received industry-leading accolades, including the Queen’s Enterprise Awards for International Trade and Innovation, and recognition as one of the fastest-growing manufacturing companies in the FT1000 Europe’s Fastest Growing Companies list.