Retail Team Leader

Bureau Manager – ASDA Travel Money, Cardiff

Job Type: Temp, Full Time MAT Cover 12 Months

Hours per week: 37.5 hours

Salary: £27,885 per annum + Monthly Bonus

Working Patterns: This role is suitable for those who are flexible and can work a variety of shifts between Monday and Sunday. Depending on the team you will receive a monthly or weekly rota.

Benefits:

• A comprehensive voluntary benefits package, providing discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness, as well as discounted products including Health Checks (Screens), Allergy + Intolerance and other Health Tests.
• Employee wellness programmes offering guidance and tips on all aspects of wellbeing – physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles, with opportunities for overtime.
• 25 days holiday (pro‑rata). Bank holidays and the opportunity to gain additional days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for meeting targets.
• Pension with a great provider – Scottish Widows.

Exchange your current role for a new career with limitless destinations velex attributes its success and growth to its hardworking people. We’re committed to delivering exceptional results, service, and positive experiences to our customers every day. If you see yourself as a natural leader who can galvanise people and showcase best practice while also mentoring behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager.

As an integral part of ASDA Travel Money, you will be placed on‑site in one of our bustling Bureaus situated within an ASDA retail store. Thousands of customers will step through the door each day, many looking for help and guidance on all aspects of foreign exchange. We aim to be the preferred provider of foreign exchange and set the standard for detailed, concise advice paired with an exceptional customer experience.

What will you be doing?

• Managing a team of Travel Service Partners, ensuring each member delivers the best possible customer experience to every customer who transacts with ASDA Travel Money.
• Nurturing and mentoring the team to maintain high levels of customer service and enabling Travel Service Partners to perform to the best of their ability with the best training available.
• Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals – procedural, operational and customer focused.
• Utilising your keen eye for detail to process daily online FX requests and deliveries.
• Implementing and driving best legal practice and regulatory standards while adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

What do you need to have?

• A passion for leading – you’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
• Great communicator and motivator – you’ll find talking with people and building relationships comes naturally. You’ll not only be a great talker, but also a good listener, understanding people and their needs.
• A commitment to great customer service – you understand the ramifications of delivering bad service and aim to deliver exemplary service in every interaction.
• Desire to succeed – you’ll have the drive and vision to want to make a difference, enjoy what you do, care about the impact you have and how you make people feel.

What does the interview process look like?

• Step 1 – Our Talent Acquisition Partners or Bureau Managers will review your application and contact you if your experience fits the brief for an initial screening call.
• Step 2 – You’ll be invited to an online interview with a Talent Acquisition Partner. You’ll receive more…