Gaming Supervisor

Job Description

The Gaming Supervisor will lead, support and manage the gaming team on the casino floor, ensuring an exceptional customer experience. The role requires optimizing operational efficiency, guaranteeing an adequate supply of gaming products, maintaining accurate departmental records, and ensuring compliance with UK gambling regulations.

• Lead, support and develop a high‑performing gaming team in a fast‑paced, 24/7 casino environment.
• Ensure operational efficiency and smooth delivery of gaming products.
• Maintain accurate records and documentation required for regulatory compliance.
• Create and sustain an environment of excitement, fairness and integrity for guests.

• Prior experience operating and inspecting casino games.
• Current PFL issued by the Gambling Commission, with aspiration to obtain a PML.
• Proven ability to lead, support and develop a team in a fast‑paced gaming environment.
• Strong customer‑facing skills – confident, approachable and able to create a welcoming atmosphere.
• Solid understanding of UK Gambling Commission regulations and PFL requirements.

• Rewards that keep the excitement going – team incentives, competitions and everyday perks recognised for effort.
• A strong start that sets you up to win – induction, confidence, knowledge and ongoing learning to build skills.
• Work with energy and variety – help shape casino operations and make a real impact.
• High standards, achieved together – collaborative culture with shared success.
• Room to grow and move forward – opportunities to progress within Grosvenor Casinos and The Rank Group.

The role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the United Kingdom.

Grosvenor Cardiff, The Red Dragon Centre – Atlantic Wharf, Cardiff, Vale of Glamorgan, United Kingdom