Customer & Event Delivery Lead

Overview

The Customer Delivery & Events Lead will have the opportunity to support all special events & rail replacement customer delivery processes on behalf of Transport for Wales, providing expertise in event delivery and advice to all areas of the business.

• Review and refine the Special Events Delivery and Management Framework, ensuring the continual improvement of all events and activities & opportunities prioritised.
• Work closely with all stakeholders to ensure events, rail replacement and customer support plans are carefully mapped, meticulously planned and all stakeholders are clear of expectations in role.
• Ensure communication materials for internal and external audiences are readily available and provide a seamless customer experience.
• Support with the maintenance of the Special Event and Rail Replacement calendar, which clearly maps out where additional resource, way finding and communications are required.

• Excellent analytical and problem-solving skills
• Excellent communications skills, both verbal and written
• Influencing and negotiation skills to obtain the best outcome from suppliers, internal and external stakeholders
• Experience in building strong relationship with internal and external stakeholders skills
• Experience of working in a customer / event environment.

• Experience writing comprehensive reports
• Good understanding of railway operations plans and reports
• Good understanding of Continuous Improvement principles
• Process mapping and process improvement
• Experience in leading workshops, defining action plans and tracking through to completion

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the Final date to receive applications stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.