SPA - Spa and Store Receptionist

SPA
- Spa and Store Receptionist

Final date to receive applications: 6 September 2026

Department: Spa

Employment Type: Seasonal
- Part Time

Location: Cardiff (Spa Store)

Reporting To: Store and Spa Manager

Compensation: £13.45 / hour

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The Store and Spa Receptionists will exhibit a strong passion for providing an exceptional Lush Spa experience. They consistently deliver top‑notch customer service, earning 5-star ratings when assisting clients with bookings through phone, email, and in‑person interactions on the shop floor.

There is a strong focus on team work for this role as you will be managing bookings for therapists as well as picking up communications from previous days. These roles will also involve managing event and party reservations within the store, utilising their excellent communication skills to keep all management teams well‑informed about the day‑to‑day store activities.

As part of the role, you will also contribute significantly to the spa operations by supporting delivery, ensuring health and safety standards, and arranging room setups, with full training provided. Working in our spa environment provides an invaluable opportunity to gain hands‑on experience in these areas, enhancing your skills and knowledge.

In summary, our Spa Receptionists are the logistical core of our spa and their roles are essential to the success of the spa.

What we do every day that makes us unique.

• Building relationships with local Lush stores, businesses and causes to expand your network and outreach into the community.
• Creating strong links across the departments and teams in the store, and the various support teams throughout the business.
• Promoting the Lush Spa as central to our business, ensuring you enjoy any invitational treatments and use them as a training tool.
• Be proactive in giving feedback on the responsibilities of your role to help shape it for the future.

Hours available: 20

Final date to receive applications: 6/09/2026

Interview Date: 15/09/2026

Start Date: 24/09/26

Availability:
We will be hiring multiple candidates for this role, one of which must have the availability of Tuesday. Wednesday,Thursday, Friday are also preferred.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Spa Receptionists deliver an outstanding customer experience when communicating with our customers and ensure smooth communication between the customer, the team and the company.

• Embodying Lush five-star customer service at all times when communicating with our customers and clients, either in-store, online, or over the phone.
• Having an in‑depth knowledge of all of our Spa treatments and the Spa itself, including which Spa therapists are trained in which treatments.
• Answering calls, emails, voicemails and social media enquiries from potential clients and conducting treatment confirmation calls. Relaying key messages to Therapists where appropriate, and using your own knowledge and initiative to manage standard questions.
• Taking and recording Spa treatment bookings, Party bookings or event bookings.
• Managing the client journey from booking to follow‑up for our spa clients, school talks,…