Safety Team Member; Nights

At Unite Group,we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students brand.

Location: Cardiff

Contract Type: Permanent

Working hours: 42hrs over 4 nights, working betweeen the hours of 8pm to 7am with half hour unpaid break.

As a Student Safety Team Member, you`ll play a key part in keeping our students and buildings safe, comfortable, and welcoming throughout the night. You`ll be the reassuring presence that helps students feel supported, cared for, and `ll work closely with Student Safety Team Leader and your peers across the cluster, making a real impact every day. Every shift brings something different ?"

from doing safety patrols and updating Excel handovers, to responding to emails or supporting a student who needs help in the early hours. It`s a role where you`ll stay calm under pressure, connect with people, and make a real difference every night.

Whilst no two nights are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:

• Be a friendly face and first point of contact for students who need support or reassurance overnight.
• Keep our buildings and everyone in them safe, responding calmly to incidents or emergencies such as fire alarms, noise complaints, or maintenance issues.
• Help students feel welcome, respected, and cared for - always treating everyone with empathy and professionalism.
• Work closely with day and night teams to ensure seamless service and handovers.
• Take pride in maintaining tidy, safe, and well-kept spaces.
• Support with wellbeing or welfare matters, noticing when something isn`t right and taking action to help.
• Be a brand ambassador, living our CARE principles:
  Connect, Act, Respect, and Encourage.

You don`t need to fit a box or follow a traditional path - what matters most is your mindset. We`re looking for curiosity, openness to learning, and the drive to make a difference. Whether you`re solving problems, leading change, or supporting our students day-to-day, it`s your attitude and approach that will help shape something bigger.

To be successful in this role, you will:

• Enjoy connecting with people and creating a safe, inclusive environment,
• Stay composed and confident when faced with unexpected challenges,
• Take pride in doing what`s right and supporting others
• Preferred, have experience in a customer service role or residential environment - though this isn`t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere

In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.

We believe that everyone thrives when they`re able to bring the best version of themselves to work. So, alongside a competitive , we`ve built a culture and a reward package to support you in bringing your full, authentic self to work, including:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and ear up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) - access to claim back the cost of…