Fraud Strategy & Change Manager

About Starling

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Applications will close on Friday, 20th February at 5pm.

All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

The Fraud Strategy & Change Manager will work with your Fraud Specialists, Fraud Investigators, Data Scientists, Product Managers and the Engineering team. You'll be expected to think strategically and critically, designing efficient solutions/strategies that meet industry best practices as a minimum. Take a high degree of responsibility over the detection and prevention of fraud, with a specific focus towards Starling's Authorised Push Payment Scam controls.

• Manage Fraud Specialists that work within the Authorised Push Payment Strategy team
• Play a key role in proactively developing and deploying a robust Authorised Push Payment Scam strategies
• Be a Subject Matter Expert of Authorised Push Payment Scam systems, particularly around strategic rule design, SSI and Mandatory Reimbursement regulation
• Assist with the ongoing focus on the identification of active and potential threats in order to diminish risk and reduce costs associated with fraud losses, investigations and customer remediation
• Continuously assess the effectiveness of the bank's fraud controls to ensure our approach is appropriate in meeting our regulatory and commercial objectives
• Work with dedicated Engineers and Data experts to dynamically install fraud controls efficiently
• Conduct analysis of changes and anomalies in customer behaviour, fraud numbers and suspicious patterns of behaviour
• Attend external schemes and industry-related meetings, round tables and working groups and maintain an awareness of forthcoming legislative & regulatory changes
• Work with the wider bank to raise awareness and understanding of Authorised Push Payment Scam issues/risks affecting the bank and ensure that the operational and service teams are well informed and aware of all new/emerging trends
• Close coordination and cooperation with Fraud Risk, Fraud Operations, Product and L&D in relation to new industry initiatives and adherence to industry guidelines
• Work with Fraud Operations, Compliance and the Engineering teams on the design of Authorised Push Payment Scam rules and controls
• Production and maintenance of MI highlighting key trends and performance to Risk and Executive committees
• Conduct and assist with regular analysis of existing and new products/services to identify areas or methods where the bank could be exposed to new Authorised Push Payment Scam risks and suggest improvements/optimisations early on in the scope/design phase

• 5+ years of experience working in an Authorised Push Payment Scam Strategy role
• Experienced in leading specialised teams and driving strategic change within a fast paced fraud or risk environment
• Excellent communication skills (written and verbal)
• Good understanding of APPRRs and other relevant regulations
• Skilled in data analysis, able to understand trends and come up with proposed solutions to mitigate fraud risk
• Subject matter expert on Authorised Push Payment Scam typologies
• Strong knowledge of new and existing regulations concerning Fraud

Work on projects that directly shape the future of banking and improve the financial lives of our…