Onboarding Senior Manager

Financial Crime / Customer Operations

Capital on Tap is a financial platform offering a best‑in‑class business credit card, a spend management platform, and a savings product, among other tools for small businesses. We have 1,000+ employees and serve over 200,000 customers.

What you’ll be doing

• Lead and develop our high‑performing onboarding teams.
• Ensure adherence to UK and US regulatory obligations.
• Identify and mitigate operational risk.
• Define and track KPIs and KRIs to measure performance and spot improvement opportunities.
• Manage day‑to‑day onboarding operations: capacity planning, scheduling, training, competency management, SLA management and coaching.
• Improve operations by using technology to streamline processes and enhance customer experience.
• Manage the onboarding team in a fast‑paced environment, adapting to change and collaborating across teams.
• Serve as the escalation point for complex cases, staying current with regulations, industry best practices and risk trends.
• Support senior management in developing, implementing and communicating operational improvement and change initiatives.

Qualifications

• Extensive experience in financial services, specialising in onboarding due diligence for business customers with complex ownership structures.
• Strong leadership skills with a history of motivating high‑performing teams in dynamic environments.
• Deep knowledge of regulatory and legal requirements, risk assessment and control design and testing.
• Analytical thinker capable of interpreting complex data and driving evidence‑based decisions.
• Pragmatic, solution‑driven, and adaptive.

We welcome and encourage applications from anyone who shares our commitment to inclusivity and equal opportunities. Everyone is invited to contribute authentic voices.

• Private healthcare, dental and opticians through Vitality
• Worldwide travel insurance through Vitality
• Anniversary rewards (£250 – £750, 4‑week fully paid sabbatical)
• Salary sacrifice pension scheme up to 7 % match
• Octopus EV salary sacrifice scheme
• 28 days holiday plus bank holidays
• Annual learning and wellbeing budget
• Enhanced parental leave
• Cycle to work scheme
• Season ticket loan
• Six free therapy sessions per year
• Dog friendly office
• Free drinks and snacks in the office

Capital on Tap is an equal opportunity employer. We consider and encourage applications from people of all backgrounds, regardless of race, gender, sexual orientation, religion, ethnicity, disability or national origin. We do not discriminate on any protected characteristic.