Customer Payments Administrator

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day.

Department: Finance

Employment Type: Permanent

Location: Cardiff, UK

Reporting To: Head of Customer Payments

• Managing customer accounts to track outstanding balances and follow up on overdue payments by phone and email
• Processing customer payments, refunds and payment arrangements accurately, keeping records up to date at all times
• Investigating payment issues and resolving account queries quickly and professionally
• Working closely with internal teams and external partners to support collections activity and ensure the best outcome for customers
• Helping to maintain smooth day‑to‑day accounts receivable processes while supporting wider cash flow objectives

You’ll bring solid experience in payments, accounts receivable or credit control, along with the confidence to manage customer accounts and resolve queries professionally. You’ll be organised, accurate and comfortable working in a fast‑paced environment, with a proactive approach and strong communication skills.

• At least 3 years’ experience in a payments, accounts receivable or credit control role
• Good working knowledge of Microsoft Office Experience setting up payment arrangements with customers
• Strong attention to detail and problem‑solving skills
• Confident, professional and customer‑focused communication

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• Linked In Learning License for upskilling & development

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.