Associate Relationship Manager - Mid Markets

Job Title: Associate Relationship Manager – Mid Markets

Salary: Starting from £40,824

Location: Cardiff or Newport

Hours: Full-time

Working Pattern: Hybrid – at least two days per week, or 40% of time, at one of our office sites

We’re seeking an Associate Relationship Manager to support a growth portfolio within the Mid‑Market segment (T/O £50m – £500m). Working alongside Relationship Directors across South Wales, you’ll help deliver excellent service and tailored solutions to meet our clients’ goals. The role focuses on new business origination, supporting term loans, RCFs, and other banking solutions for businesses in the £50m‑£500m turnover range.

• Client Engagement:
  Attend client meetings (virtually or in person), prepare agendas and briefing notes, follow up actions, and communicate updates on sector insights, products, clients’ facilities, meetings and events.
• Portfolio Management & Growth:
  Support the lending journey, help identify high‑value clients and spot opportunities to deliver product solutions.
• Risk & Compliance:
  Use your understanding of financial accounts to support credit proposals, monitor and manage risk, and contribute to financial analysis.
• Credit & Onboarding:
  Assist with credit reviews, facility changes and onboarding, including preparing proposals and tender submissions.
• Organisation & Efficiency:
  Manage your diary and inbox, prioritise tasks and contribute to process improvements that benefit clients and colleagues.
• Collaboration & Insight:
  Work with internal teams and product partners to deliver tailored solutions and stay informed on sector developments.

• Minimum 2 years experience in a customer‑facing role within financial services.
• Strong organisational and time‑management skills.
• Confidence in building and maintaining relationships.
• Clear written and verbal communication skills.
• A proactive mindset and willingness to learn.
• Awareness of risk and how to manage it effectively.
• Desirable:
  Experience in Business & Commercial Banking.
• Desirable:
  Proficiency in systems such as CRW, PEGA and Co‑Pilot.

We are committed to creating an inclusive environment where everyone can thrive. We actively support diversity, equity and inclusion for our customers, colleagues and communities. We offer reasonable adjustments for colleagues with disabilities and support fair recruitment practices for applicants with disabilities, long‑term health or neurodivergent conditions.

• Generous pension contribution up to 15%
• Annual performance‑related bonus
• Share schemes, including free shares
• Discounted shopping benefits
• 28 days holiday plus bank holidays
• Wellbeing initiatives and generous parental leave policies