Customer Payroll Reconciliatons Specialist

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

We’re recruiting for aCustomer Payroll Reconciliation Specialist to join us. We’re offering a competitive base salary.

Are you passionate about accuracy, detail, and delivering great customer outcomes? We’re looking for a Reconciliations Specialist to join our Retail Annuities team. This is a fantastic opportunity to play a key role in ensuring our customers are paid correctly and on time, while supporting regulatory reporting and continuous improvement.

Whether you’re already working in reconciliations or looking to take the next step in your finance career, we welcome applications from people of all backgrounds and experiences. We’re committed to building a diverse and inclusive team where everyone can thrive.

• Analysing data and investigating anomalies to ensure accurate customer records
• Supporting compliance with regulatory and internal processes including GDPR, payroll legislation, and financial reporting
• Using reconciliation knowledge to provide technical input and guidance across teams
• Maintaining accurate records and tracking case progress using spreadsheets and internal systems
• Participating in user testing and supporting system changes to ensure accurate payments and reporting
• Embedding conduct risk principles to deliver good customer outcomes
• Identifying and acting on opportunities to improve processes and enhance the customer journey
• Providing cover for reconciliation tasks during team absences to maintain service continuity

• Experience working with large volume pension or payroll reconciliations
• Strong analytical skills and the ability to interpret financial and technical data
• A collaborative approach and the confidence to work across teams and functions
• Excellent attention to detail and a commitment to quality outcomes
• Strong communication skills and the ability to explain complex issues clearly
• Proficiency in Excel and familiarity with reconciliation tools or systems
• A proactive mindset with the ability to troubleshoot and resolve issues
• Knowledge of payroll processes and regulatory frameworks (desirable but not essential)

• The opportunity to participate in our annual, performance
  -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030…