Senior Compliance Officer; FTC)

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone.

We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices.

We are now looking for a Senior Compliance Officer to join our team, serving as a critical second line of defence (2

LoD) in guiding and protecting our business. In this role, you will provide expert regulatory compliance advice while delivering robust oversight and constructive challenge to our first line of defence (1

LoD) operational teams. Your focus will be on ensuring the business seamlessly meets its regulatory obligations, proactively manages compliance and conduct-related risks, and consistently drives the delivery of good customer outcomes across all operations.

This role is a 12 month Fixed Term Contract.

• Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank’s first line of defence (1
  
  LoD) / business teams.
• Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,).
• Build strong relationships with 1
  
  LoD to deliver a collaborative working environment between Compliance and the business.

• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank’s Enterprise-Wide.
• Support with the Compliance Team’s monthly reporting pack(s).
• Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers.
• Oversee the submission of SMF applications to the Regulators and ensure the Bank’s Management Responsibilities Map remains up to date and accurate.

• Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge.
• Detailed knowledge and experience of identifying key Conduct and Compliance risks.
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times.
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks.
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate.
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with Vitality Health including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly…