Technical Finance Assistant

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

This is a Hybrid role, the Technical Operations team work from our Cardiff Office 3 days per week.

The Business Operations team is responsible for business-critical processes within Capital on Tap. Internally this role is known as a Technical Operations Officer. They focus on ensuring accuracy in financial tasks and promoting operational excellence. The team's main activities include owning manual money movement processes, promoting operational excellence, developing expertise, reviewing and improving processes, and collaborating with other operational teams and customer outreach.

In the role you will own manual money movement processes, taking full responsibility for critical financial tasks requiring high accuracy, such as Bill Pay, customer refunds, and safeguarding. You will champion operational excellence by prioritising accuracy and attention to detail, striving for consistent, high-quality output. Your role involves becoming a subject matter expert on the company's financial processes, understanding their intricacies, and staying informed about updates.

You will regularly review and improve manual processes to enhance efficiency and accuracy, proposing and implementing streamlining changes. Collaboration with other operational teams is key to ensuring processes meet Service Level Agreements, which include customer outreach across departments.

• Bill Pay:
  Ensuring accurate and timely processing of customer bills.
• Redemptions:
  Managing risk and operations processes related to transferring Rewards points to customer bank accounts.
• Safeguarding:
  Ensuring all processes related to safeguarding customer funds are executed with precision and within SLA.
• Drawdowns:
  Ensuring unsuccessful drawdowns are returned, calculating any interest that needs to be refunded within SLA, and communicate decline reasons to customers to ensuring their understanding and minimising repeat contact.
• Risk Control:
  Identifying customers who can be added to preloading and present the data for action by the Fraud team.
• US Cash Advances:
  Leading a new company pilot offering drawdowns to US customers, understanding US regulatory compliance and timescales, and utilising software to effectively process US payments.
• Customer Refunds:
  Overseeing the processing of customer refunds, ensuring they are handled efficiently and accurately.
• Unallocated Cash Refunds:
  Managing the allocating and refunding of unallocated cash to customers, ensuring it is done promptly and correctly.
• Debt Sale Operations:
  Handling processes related to the sale of debt, ensuring compliance with all relevant procedures and regulations.
• Exceptional Attention to Detail & Reliability: A keen eye for accuracy and consistently delivers high‑quality, dependable work, with a meticulous eye for detail critical in ensuring the accuracy of all financial processes.
• Adaptability & Fast Learning:
  Quickly grasps new processes and systems, demonstrating a proactive approach to learning on the job, and being open to new ideas and processes.
• Technical expertise:
  Deep understanding of the technical aspects of financial processes.
• Process Improvement Mindset:
  Enthusiasm for identifying and implementing improvements to existing workflows, with the ability to identify inefficiencies and recommend solutions to improve accuracy and customer…