Forecasting Lead - Principal Associate

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Lead - Principal Associate

This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area.

• Lead a small team to cover the production of all forecasts across operations
• Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts
• Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views
• Utilise planning data, models and insight to provide compelling advice and recommendations
• Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation
• Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes
• Communicate capacity plan outputs in a simple, easy to understand way
• Ensure the efficient and effective use of resources in line with agreed planning periods

• Experience of producing forecasts in an operational environment to deadlines
• Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems
• Experience coaching and managing a small team to maintain engagement and good service to our customers
• Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively

We’re committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under‑represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in‑person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you’re doing and your preferences.

Many of our associates have flexible working patterns, so we’re open to discuss flexible working arrangements with you.

• pension scheme
• bonus
• generous holiday entitlement
• private medical insurance
• season‑ticket loans
• cycle to work scheme
• enhanced parental leave
• Open‑plan work spaces and accessible facilities designed to inspire and support you
• fully‑serviced gym
• subsidised restaurant
• mindfulness and music rooms
• rooftop running track
• espresso at the Workshop Coffee café

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and up Reach to find people from every walk of life and help them thrive with us.

In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

If you require a reasonable adjustment, please contact  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.

(COPSSC). At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.