Customer Service Specialist

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long‑term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long‑term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Are you someone who enjoys helping people? We’re looking for specialists to support our existing Bereavements team in our Cardiff office . This full time role is on a hybrid basis and attracts a salary of £24,720.

You will be speaking to customers or their loved ones in the instance a claim needs to be made, due to serious illness or bereavement. You’ll put the customer at the heart of everything you do - talking to colleagues and customers regularly, as well as completing associated administrative tasks. You will also be responsible for managing your own caseload.

• Handling inbound customer calls in a friendly, professional and empathetic way
• Listening to customers and understanding their individual needs
• Providing accurate information and working towards positive customer outcomes
• Taking ownership of queries and working with colleagues to resolve them
• Recording customer information accurately across relevant systems
• Following internal processes and applicable customer and regulatory requirements
• Identifying and responding appropriately to complaints or customer concerns
• Sharing feedback and ideas that could improve the customer journey

• A genuine commitment to providing a positive customer experience
• Clear and confident verbal communication skills
• Strong listening skills and the ability to adapt…