Relationship Manager - SME Healthcare

JOB TITLE: Relationship Manager - SME Healthcare

LOCATION: Cardiff

SALARY: Competitive package available

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office in Cardiff or meeting clients.

Would you like to work within Commercial Banking Coverage and help Healthcare businesses of all types and sizes to prosper by offering the funding, support and reassurance they need to grow?

You’ll be responsible for supporting clients within the Healthcare SME portfolio with all their banking needs including lending, deposits and a wide range of other services. There is an expectation to grow the portfolio through bringing more of the banks proposition to your existing clients, whilst ensuring the effective management of risk. This role is an integral part of the local market, developing business opportunity, and representing the group in the professional community.

You’ll be an ambassador for change, an early adopter of tools designed to improve the client and colleague experience and support your wider team and region to achieve their objectives.

An opportunity exists for a Relationship Manager to join our Relationship Management team and work with clients who’ll typically have a turnover of between 10 million and 25 million pounds. You’ll have a portfolio of approximately 100 Local Healthcare clients based in and around South Wales. The ability to travel to clients in person is essential.

The role is built on a real passion for putting customers first. If you share our passion and recognise the importance of making a difference together, look no further. The client is at the heart of all we do and will be expected to deliver excellent service whilst identifying solutions and strategies to help the client's business prosper. Together we make it possible.

There is unprecedented change in the banking sector brought about by shifts in technology, our customers’ changing preferences and the evolving competitive and regulatory environment. So we're adapting, innovating and responding at pace to ensure we can continue to Help Britain Prosper and become the best bank for customers.

You'll be responsible for supporting clients with all their banking needs including lending, deposits and a wide range of other services. There is an expectation to grow the portfolio, by attracting high value clients, through becoming the go to banking professional within your local community.

Typically, you would be involved with the following:

• Providing excellent service to our clients, putting them at the heart of what you do, adding value at every interaction and becoming a "trusted advisor".
• Promoting the bank with professionals and key influencers through your knowledge of the local market
• Providing a range of funding solutions to our clients from our Term Lending and Working Capital product range tailoring them to Client needs
• Building relationships with Group Partner companies and through them bring the whole bank to the client delivering products to meet their needs.
• Handling the risk and compliance of your client portfolio
• Active engagement in local & regional activities. Developing your own capability and taking responsibility for supporting senior management in progression of your team

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

Ideally you'll demonstrate experience and knowledge of the following:

• Supporting sustainable business growth – You'll take personal responsibility for…