Trainee Internal Account Manager

We are looking for a highly motivated and customer-focused Direct-to-Consumer Finance Advisor to join our growing motor finance brokerage team.

This role is centred around delivering the very best finance solutions for customers looking to purchase their next dream vehicle. You will become the customer’s trusted expert throughout the entire process, ensuring transparency, clarity, affordability, and a seamless experience from enquiry through to payout.

The successful candidate will manage the full customer journey, including finance proposals, underwriting, lender liaison, vehicle sourcing support, settlements, valuations, and securing the strongest possible finance acceptance.

This is a KPI-driven sales and advisory role with exceptional earning potential for ambitious individuals who thrive in a fast-paced environment.

• Deliver outstanding customer service through inbound and outbound call handling
• Understand customer requirements and recommend the most suitable finance solutions
• Guide customers through the full finance application process from start to finish
• Handle and submit finance proposals accurately and efficiently
• Underwrite deals and package applications to maximise lender acceptance rates
• Liaise with lenders to obtain the best possible outcomes for customers
• Ensure affordability and compliance standards are met at all times
• Obtain settlement figures and vehicle valuations where required
• Assist customers with vehicle search support and guidance
• Build trust and long-term relationships through transparency and expert advice
• Maintain accurate customer records and CRM updates
• Achieve and exceed individual and team KPI targets

• Previous experience in motor finance, automotive sales, finance brokerage, or a related sales environment
• Strong communication and relationship-building skills
• Confidence handling inbound and outbound telephone calls
• Ability to work in a target-driven and KPI-focused environment
• Excellent attention to detail and organisational skills
• Customer-first mindset with a consultative approach
• Ability to manage multiple cases and priorities effectively
• Experience underwriting finance applications
• Understanding of lender criteria and finance products
• Knowledge of vehicle valuations and settlements
• Experience using CRM systems and finance platforms

The ideal candidate will:

• Become a trusted expert for every customer
• Deliver a smooth, transparent, and professional customer journey
• Consistently achieve finance conversion and KPI targets
• Build strong lender and customer relationships
• Contribute positively to a high-performance team culture

This is an exciting opportunity to join a growing and ambitious business where customer experience is at the heart of everything we do. We offer excellent earning potential, strong support, and genuine career progression opportunities within a thriving motor finance environment.