Debt Enforcement Officer

Cardiff Council aims to provide a high quality, accessible housing finance service.

The Service currently has a permanent full-time 37.00 hours vacancy for a Grade 5, Debt Enforcement Officer within the Housing Finance Team

The Debt Enforcement Officer will be responsible for the recovery of sundry debts including housing benefit over payments, former tenant arrears, rechargeable repairs, adult services, service charges and other miscellaneous debts.

There will also be a requirement to represent the Council at county court hearings and carry out visits in customers’ homes.

Essential requirements include the ability to communicate well by phone, in person or on writing and being able to deal with difficult conversations with customers.

The Debt Enforcement Officer will also need to be able to apply a methodical approach when gathering information, be able to follow complex procedures and have experience of ICT.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Chloe Church on  or Neil Egan  .

For an informal discussion, after reading the job description and personal specification, please contact Debt Enforcement Manager Chloe Church on or Neil Egan  .

This vacancy is suitable for post share.

We welcome applications in both Welsh and English. Applications received in Welsh will not be treated less favourably than English applications.

This post is subject to a Disclosure and Barring Service Standard check.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our
website :

Important information you need read in order to complete your application:

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Job Category Finance / Revenues / Benefits

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent