Career Grade Ownership Officer; RP

Home Ownership Officer – Career Grade (RP0146)

Salary £30,756 – £37,464 per annum (Career Grade Scheme with appointment level dependent on experience). 37 hours per week (hybrid working).

Our aim is to put our customers at the heart of what we do. An exciting opportunity has arisen within our Home Ownership Team for a Career Grade Home Ownership Officer. This career grade post is the perfect role for either an experienced leasehold practitioner or someone looking to start out in their career in leasehold. Either way, we want to support and develop your skills to maximise the value of your contribution to the council.

And we expect to appoint someone who has a genuine drive for personal development and achievement. This is a key role, and it will be up to you to provide a customer focussed, proactive, comprehensive and high‑quality leasehold management service to council leaseholders in Welwyn Hatfield.

• Provide a customer focussed, proactive, comprehensive and high‑quality leasehold management service to council leaseholders in Welwyn Hatfield.
• Calculate and bill annual service charges & major works.
• Administer the sale of council properties through the right to buy.
• Analyse and interpret information to support decision‑making.
• Engage with customers displaying challenging behaviour and provide accurate spoken English advice.

• Experience of working in a Housing, Accounts or Administration field.
• Experience of analysing and interpreting information in a meaningful and understandable way.
• Good level of numeric, analytical and decision‑making skills.
• Strong IT skills, including Microsoft Office and other systems/applications.
• Good written and verbal communication skills tailored towards a range of audiences.
• Excellent time management and organisational skills to effectively manage and plan a varied workload.
• Experience of dealing with customers displaying challenging behaviour.

• Hybrid working – expectation of attending the office at least two days a week (dependent on service needs).
• Flexible and hybrid working for a great work‑life balance.
• Local government pension scheme.
• Generous annual leave.
• Work in the vibrant town centre of Hatfield.
• Our CORE values – Collaborative, Open, Responsible, Excellent guide everything we do.

We do not offer visa sponsorship for employment in the UK.

Closing date for applications is 8 February 2026. Remote assessments will be held on 12 February 2026. Face‑to‑face interviews will be held on 18 February 2026. We recommend that you download the supporting documents as these will not be available after the job advert closes.

Keywords – Welwyn Hatfield, finance, home ownership, leaseholds, legislation. accounts, administration, analytical, Hertfordshire