Senior Communications Business Partner - Council Tax

Employer:

Government Recruitment Service

Location:

Cardiff

Pay:

£43,987 per year

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

Yes

Closing Date:

29/03/2026

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations.

Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation.

We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together.

With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Role Overview We are looking for a skilled and motivated communications officer to join the team at the Valuation Office.

You’ll be part of the team leading Council Tax communications for the Valuation Office.

In this role, you will play a key part in helping customers, local authorities, stakeholders, and partners understand both the current Council Tax processes and any upcoming changes.

You will explain what these changes mean and how the Valuation Office supports their delivery.

This is an excellent opportunity for a communications professional who wants to have impact, influence the national conversation, and contribute to high‑profile reform in a supportive, collaborative team.

Key responsibilities Plan and deliver clear, insight‑led communications that support Council Tax policy implementation and help manage stakeholder expectations.

Ensure messaging is aligned and joined‑up across the wider tax system, and consistent with departmental and (where relevant) Welsh Government priorities.

Work collaboratively across HMRC Group Communications, policy teams, programme boards, operational leaders and other government departments.

Shape the narrative around Council Tax reform and ensure communications are accurate, accessible, customer‑focused and consistent across channels.

Provide expert communications advice to colleagues and senior stakeholders to support effective engagement and decision‑making.

Develop and maintain strong working relationships across programmes to understand emerging issues and communication needs.

Monitor insight, feedback and public sentiment to inform communication strategies and refine messaging.

Contribute to a supportive, high‑performing communications team and play an active role in high‑profile reform activity.

Produce high‑quality content that can be carried across a range of channels (e.g.

Proud member of the Disability Confident employer scheme

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).