Compliance & Enforcement Verification Deputy Manager

We have some exciting, new opportunities to join the Compliance & Enforcement  Team, focussing on driving up compliance with the new legal requirements and designing and implementing robust and proportionate enforcement action against non-compliance with the Companies Act.

In your role as Deputy Manager, you’ll be responsible for overseeing compliance with  requirements, ensuring that all companies that must comply, do so. The work will involve translating legal requirements into strategic approaches and practical operational delivery, and monitoring compliance over time.

In this role you will develop a deeper understanding of service users and design initiatives and campaigns to continuously improve compliance. As we grow, you will refine and iterate processes, policies and procedures to encourage users to self‑serve and get it right first. And you will design strategic and targeted activities and analyse more complex cases of suspected  and fraud to deter and disrupt crime.

Ultimately ensuring we strike the right balance between economic growth and robust and proportionate regulation.

As a member of the Compliance and Enforcement  team, this role is key in designing and delivering our approaches to compliance and enforcement and ensuring we develop a Compliance and Enforcement Service that is fit for our new role in government.

If you are interested in joining us, please apply!

The key responsibilities will include:

• Understand the key deliverables of the services and help ensure the effective and efficient delivery of them.
• Identify and manage any delivery issues and escalate where appropriate, and support service managers in managing and delivering to the Service Owner’s requirements.
• Oversee and manage non‑compliance cases, working closely with operations, legal and policy colleagues, as well as external partners.
• Provide accurate and timely advice and support to colleagues across teams on case queries and referrals, taking the initiative on novel or unplanned work, and ensuring joined up and system wide solutions to new or challenging areas.
• Support the service managers on a range of projects. This will also mean acting as a deputy Senior Responsible Owner (SRO) of projects.
• Actively contribute and support the delivery of projects, including the preparation and delivery of documentation, meetings and workshops, both internal and external.
• Support effective stakeholder engagement with internal and external users, maintaining good relationships with key stakeholders to continually improve the efficacy of the services and deliver the policy outcomes.
• Prepare draft responses to correspondence and lines to take, ensuring that responses are timely, clear and accurate, and in line with our framework and approach and core messages.
• Use customer insight and user research to inform and drive service enhancements.
• Collate and analyse data and trends, identifying root causes and issues, making practical and sound recommendations for problem solving and service improvement.
• Contribute to the development and delivery of strategies and approaches post transition and for future phases, working in collaboration.
• Act as a point of contact for the IDV Compliance & Enforcement Service team, providing quality and timely services across the business to operational processes, project actions, and wider queries and questions.

We are looking for a candidate who has:

• Experience in a compliance and enforcement environment, particularly within a regulatory or public service context, alongside experience in policy, strategy, or counter fraud.
• A clear understanding of how to translate policy, legislation, and user needs into practical and effective service delivery.
• Strong interpersonal and communication skills, with the ability to build effective working relationships and engage confidently with colleagues and stakeholders at all levels to achieve service outcomes.
• Sound judgement and decision‑making skills, with the ability to gather, analyse, and interpret information to make well‑documented and evidence‑based decisions.
• Demonstrable skills and experience in writing clear, concise and accurate papers including…