Revenues, Housing Benefits & ASC officers

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

This is a fully remote, on-demand role where you’ll provide specialist support to local authority clients across Revenues, Benefits, Assessments and Property Inspection services during periods of increased demand, project delivery, or staffing pressure.

You’ll play a key role in ensuring that Council Tax, Business Rates and Benefits administration is delivered accurately, efficiently and in accordance with current legislation. Depending on your experience, you’ll work within one or more specialist areas including Revenues, Assessments or Property Inspection activities.

This role is ideal for an experienced local government professional who enjoys working independently, managing their own workload and making a direct impact for clients across the UK.

• Process Council Tax, Business Rates and Benefits work accurately and in line with relevant legislation and regulations
• Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions and recovery actions
• Respond to customer, stakeholder and client enquiries by telephone, email and written correspondence
• Carry out account maintenance, billing, payment arrangements, recovery actions and over payment processing as required
• Gather, review and verify evidence in support of Housing Benefit and Council Tax Support claims
• Process revisions, appeals, disputes and over payment recovery actions in accordance with legislation and local procedures
• Maintain accurate records and management information whilst meeting agreed service levels and deadlines
• Access client systems and work in accordance with contract requirements, processes and procedures
• Liaise with government departments, local authority stakeholders and external agencies where required
• Undertake property inspections, validation visits and reporting activities where relevant to your specialism
• Access and utilise DWP Customer Information System (CIS) where appropriate

• Minimum three years’ experience working within Revenues, Benefits, Assessments or a related local government environment
• Strong working knowledge of Council Tax, Business Rates, Housing Benefit and/or Council Tax Support legislation
• Experience processing assessments, liabilities, payments, recovery actions or property inspection activities
• Confident using Revenues and Benefits systems and online case management platforms
• Excellent communication skills with the ability to explain complex regulations clearly and professionally
• Strong customer service experience dealing with members of the public and stakeholders
• Ability to work independently with minimal supervision whilst managing competing priorities
• Highly organised with excellent attention to detail and accuracy
• Able to work effectively under pressure and consistently meet targets and deadlines
• Experience using DWP CIS is desirable

• IRRV Technician Qualification
• Experience working across multiple Revenues and Benefits software platforms
• Knowledge of problem-solving methodologies
• Experience supporting and mentoring less experienced colleagues
  
  Property Inspection experience relating to Council Tax or Business Rates liabilities

There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

As a company, we’re passionate about what we do and the…