Assessment & Advice Officer

Housing Assessment & Advice Officer# External Careers## Housing Assessment & Advice Officer Apply:
HU1:
Full time:
Posted Today:
End Date: 17 November 2026 (10 days left to apply):
JR0001323
** Number of Vacancies:
** 1
* * Time Type:
** Full time
** Worker Type:
** Regular
* * Proposed Interview Date:
** Monday, November 30, 2026
** Hours of Work:
** 37
* * Hiring Manager:
** Julie Fulstow
** Contact Number:
*** Job Description

Summary:

** This is a Full Time Permanent Position    Interviews will take place week commencing 30 November 2026    For an informal discussion please contact Julie Fulstow or Simone Cooper on  or 612 097    ROLE AND PURPOSE    The Housing Assessment & Advice Officer will deliver high quality and empathetic ‘front door’ to the housing service, delivering an initial ‘triage’ function which assists customers to navigate the service and understand their rehousing options, administers the authority’s housing list and provides practical assistance to applicants with their housing options.
They will give good quality advice to those approaching the Council for advice about housing, ensuring the appropriate course of action is identified and taken with their case at the outset, according to their specific needs and circumstances. They will give customers accurate and realistic advice about their housing options in order to manage expectations and ensure that people are supported to explore potential housing solutions.
They will make independent decisions on matters which involve an increased level of evaluation and judgement, such as priorities and direct lets, in accordance with legislation and policies and procedures. They will provide guidance to Housing Assessment and Advice Agents as required.
The Housing Access Service is a multi-disciplinary service which is the front door service to access housing in the city. It provides a comprehensive housing advice and options service designed to prevent homelessness and rough sleeping, help customers find realistic and sustainable housing solutions which meet their needs from a range of options and allocate available council homes in a timely way.
** PRINCIPAL

ACCOUNTABILITIES :
** 1. Provides a professional, empathetic and high-quality service in response to customer and partner approaches for advice and assistance which may be in person, over the phone, in writing or via IT systems. This will include dealing with enquiries that the Housing Assessment & Advice Assistants need to escalate. Customer base includes clients in very stressful housing situations, those experiencing trauma, addiction and those who can be hard to engage and/or present with challenging behaviour (emotional, obstructive, verbally aggressive and hostile).
2. Delivers a ‘front door’ triage service to all customers who are approaching the council for housing advice (including those who are homeless), making an assessment of their needs and circumstances and deciding on the appropriate action for their case in accordance with agreed protocols. This will include (but is not limited to) giving early homelessness advice with handover to the Homelessness Prevention & Options team, routing calls for temporary accommodation or the Domestic Abuse Housing Hub to colleagues immediately, giving realistic and accurate advice about whether an offer of council accommodation is likely and advising in accordance with the council’s Allocations Policy.

This may require work to be carried out in a range of settings including council offices/access points, customers’ homes, voluntary sector agencies and other community settings.
3. Provides advice and practical assistance to customers with their housing options, including early/upstream homelessness prevention activity, holding a personal…