Press Mental Health & Wellbeing Practitioner

The telephone based Mental Health Triage Service, 111 Press 2 service within Cardiff and the Vale, has been integrated into the existing 111/ CAV
24/7 service, for people in mental health distress. It provides access to mental health support 24 hours a day and 7 days a week, 365 days of the year. It is delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome.

Individuals using 111 Press 2 are of all ages, and can present with a broad range of mental health presentations including common mental health conditions for example anxiety, low mood, emotional distress, and acute/major mental illness conditions such as psychosis, bipolar disorder, high risk suicidal behaviours.

If you are educated to degree level or equivalent and have evidence of Continuing Professional Development in an area of mental health, as well as having experience of providing mental health and wellbeing support, we would love to hear from you.

The ability to work autonomously, using your own initiative as well as being a part of a team is essential.

You will need to be flexible in your working patterns to meet the service need, which will include out of hours, bank holidays and weekend working.

As a Band 5 Mental Health and Wellbeing Practitioner, you will be providing an all-age service offering high quality telephone triage, guidance, advice and onward referrals, for individuals presenting in mental distress or acute crisis, using a range of psychological interventions and skills.

You will be an experienced and confident practitioner who can provide individualised care in line with the organisations core values and behaviours to deliver a safe and efficient service to those accessing it, using a range of therapeutic skills.

The wellbeing Practitioner will work under the guidance of a Senior Mental Health Clinician, and when necessary, elevate the call to the relevant registrant, clinician, service or organisation, whilst confidently managing the transition in collaboration with the relevant person/people.

Where the caller requires more support than can be offered by the Mental Health & Wellbeing Practitioner, provide accurate information regarding local services that people can access, so that appropriate and continued support is made available.

Be trauma informed and be aware of the social determinants of mental health when developing a support and safety plan with each person accessing the service.

The ability to speak Welsh is desirable for this role;
Welsh and/or English speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

For further details / informal visits contact:
Name: Lynne Vincent Job title: Clinical Manager Email address:  
Telephone number: