Receptionist, Healthcare

Responsibilities

• Coordinate all administrative tasks and telephone duties to the Emergency and Assessment Units at the University Hospital of Wales, Medical Emergency Assessment Unit at Llandough Hospital, and Barry Minor Injuries Unit.
• Reception of patients, relatives and visitors onto the Emergency Units in line with Emergency Unit policy.
• Maintain confidentiality at all times.
• Provide reception service to Emergency and Assessment Units, Medical SDEC and Minor Injury Units: welcoming patients, relatives, visitors, assisting them when appropriate, explaining emergency unit procedures, and explaining the department’s triage system when required.
• Ensure the reception area is presentable and accurate visitor attendance records are filed.
• Receive and input patient details into a computerized medical records system; register patients with medical records if appropriate; maintain, sort and file patient documentation and create case folders; print labels for individual patients.
• Ensure inpatient records are available for admitted patients up to withdrawal from consultant and secretary offices and other outlying areas; track and deliver all notes to wards; request notes from other hospitals when necessary.
• Liaise with Directorate Management and Assessment Unit to inform staff of impending arrival of expected inpatient admissions; register these patients onto the Assessment Unit module on PMS; discharge and admit; communicate ambulance arrivals to Assessment Unit as required.
• Update information related to admission, transfer and discharge of patients between areas using a computerized patient management system.

• Ability to speak Welsh desirable;
  English and/or Welsh speakers welcome.
• Knowledge acquired through in‑house training; DBS check completed for contact with children.

The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Please check your email account regularly for recruitment related correspondence.

To work in the UK all candidates who are not UK or Republic of Ireland nationals require sponsorship to obtain a Health and Care visa or Skilled Worker visa. Non‑UK/RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship. If eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

We are a values‑driven organisation. Our values are:

• We are kind and caring
• We are respectful
• We have trust and integrity
• We take personal responsibility

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people in Cardiff and the Vale of Glamorgan, we are focused on the health and care needs of our local population while working with partners to develop regional services.

Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together". We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board's vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives: putting people first, providing outstanding quality, delivering in the right places, and acting for the future.

We are a values-driven organisation. Our values are: we are kind and caring, respectful, have trust and integrity, and take personal responsibility.

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. The Vale of Glamorgan offers a beautiful Welsh countryside and dramatic natural coastline, with charming towns such as Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan's Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera.

Whether city life or rural living, Cardiff and the Vale offer the best of both worlds.