Senior Service Designer

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Main area User Research and Service Design Grade Band 7 Contract Fixed term: 12 months (12 months with possibility to extend to 18) Hours Full time - 37.5 hours per week Job
-AC185-0926

Site 2 Capital Quarter Town Cardiff Salary £50,129 - £57,365 per annum pro rata Salary period Yearly Closing 06/10/2026 23:59 Interview date 13/10/2026

Welcome to Public Health Wales, the national public health organisation for Wales

Our vision is Working to achieve a healthier future for Wales

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.

Important Note for vacancies offered on a fixed-term or secondment basis.
Individuals who hold permanent (substantive) employment within the NHS may only be appointed via secondment. Approval for a secondment must be obtained from your current line manager prior to submitting an application.

Help shape the future of weight management services in Wales.

This is an opportunity to influence how weight management services are designed and delivered across Wales. You'll use evidence, insight and collaboration to understand complex challenges, identify opportunities for improvement and help create services that work better for the people who use them and the teams who deliver them.

Lead service design activities across complex programmes and service journeys, ensuring solutions are grounded in user needs and organisational outcomes.

Work closely with user researchers and other disciplines to understand people's experiences, identify opportunities and shape service improvements.

Map and improve end-to-end journeys across digital, community and clinical services.

Use service maps, workshops, prototypes and other design approaches to explore, test and communicate ideas.

Facilitate collaboration across multidisciplinary teams and diverse stakeholder groups.

Champion accessibility, inclusion and assisted digital approaches, ensuring services work for a wide range of people and circumstances.

Help teams understand user needs, organisational priorities and service constraints, supporting informed decision‑making.

Contribute to the development of service design capability, standards and good practice across the programme.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

We are Public Health Wales – the national public health organisation in Wales. Our purpose is ‘Working together for a healthier Wales’. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well‑being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, ‘Working together, with trust and respect, to make a difference’. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

As a Senior Service Designer, you will be…