Host Team Manager

Host Team Manager – Village Hotels

Join to apply for the Host Team Manager role at Village Hotels
.

Our welcoming reception areas are a hive of activity, the epicentre of the action. Often the first and last point of contact for our guests, service here needs to be second to none. This diverse and challenging role is responsible for ensuring the reception team are on point, always ready to jump in to action, interact with our guests using our latest technology and ensuring they have a flawless experience.

Work, Grow, Play! At Village Hotel Club we embrace personality, individualism and fun. Forget stuffy hotels. We create lively, modern spaces for guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

• Complimentary Health and Wellness Membership at your home Club for you and a family member or friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Well‑being first with Mental Health first‑aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&C’s apply based on your contract.

• An infectious personality.
• Initiative to solve any problem for our guests.
• Ability to motivate and engage others.
• Team player and ability to partner with other departments.
• A passion for delivering outstanding guest service.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Other. Industry: Hospitality.