HR Operations Manager; FTC

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK's most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

We are currently recruiting for a HR Operations Manager to join HR team based in Cardiff. The role is initially a FTC maternity cover.

As the HR Operations Manager your main role would be to manage and support a team of HR Administrators to deliver a responsive, high-quality HR administration service.

• Manage and support a team of HR Administrators to deliver a responsive, high-quality HR administration service.
• Provide coaching, guidance and oversight to ensure consistent, accurate and timely completion of HR tasks.
• Oversee all HR administrative activities from onboarding to offboarding, including contracts, starters and leavers, changes to terms, and employee records.
• Ensure all employee data is accurately maintained in HR systems, in line with GDPR and company policies.
• Support absence management processes, ensuring Fit Notes are recorded and systems updated accordingly.
• Act as the primary contact for HR queries from employees and managers, providing clear and helpful advice or escalating where appropriate.
• Promote awareness and use of the Employee Assistance Programme and other employee support initiatives.
• Ensure all data for payroll processing is accurate and submitted on time, including starters, leavers and contractual changes.
• Maintain up-to-date, accurate HR records and ensure compliance with employment legislation and internal policies.
• Prepare regular HR reports and metrics for the Head of HR and management.
• Identify and implement process improvements to enhance efficiency and the employee experience.
• Support the roll-out of new HR systems, tools, and ways of working.
• Contribute to HR projects and initiatives, collaborating with colleagues across HR, Recruitment, L&D, and Communications.

• Must have management experience
• Proven experience in a HR administration or HR Coordinator role, ideally with line management responsibilities.
• Strong knowledge of HR processes
• Excellent organisational skills, with the ability to prioritise and manage multiple tasks simultaneously.
• Strong attention to detail and a commitment to delivering high-quality, accurate work.
• Professional and confident communicator with the ability to build strong relationships across all levels
• Experience supporting or leading projects and process improvements within an HR function.
• Experience implementing and working with HR systems.
• Interest in progressing within a fast-paced, evolving HR team.
• Flexible, adaptable and proactive approach with a genuine commitment to team success

• Excellent development and progression opportunities
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.