People Services Manager - People Operations

Reporting to the Head of People Services, the People Services Manager – People Operations leads a high-volume operational and specialist People Services portfolio covering Shared Services, Pensions and Reward and Benefits, which includes payroll-related activity. The role provides management oversight of three People Services Business Partners, each responsible for one of three defined work streams:
Shared Services, Pensions and Reward and Benefits, and ensures their teams work together as one joined-up service.

This is a high-volume, regulated and deadline-driven role, with responsibility for accurate employee lifecycle administration, pensions governance, pay and reward activity, statutory reporting, workforce data and clear day-to-day advice to managers and colleagues. The postholder will provide assurance, manage risk and maintain effective controls across key operational people processes.

The role also has a strong improvement focus. The People Services Manager will use data, service insight and manager feedback to modernise processes, reduce duplication, improve the employee experience and support more efficient, consistent and accessible People Services across SWFRS.