HR Operations and Wellbeing Lead

The Wellbeing and Operations Lead plays a pivotal role in ensuring that People Services operates effectively, consistently and in a way that actively promotes employee wellbeing across the organisation. The postholder provides strategic and operational leadership to the HR Operations and Wellbeing teams, driving high-quality service delivery while building capability, resilience and continuous improvement within those teams. The role has overall responsibility for the design and delivery of key operational and wellbeing projects, ensuring that policy, process and practice are aligned, evidence‑based and support a positive employee experience.

The post leads on major, organisation‑wide initiatives to improve efficiency, productivity and outcomes within People Services, including the development of systems such as occupational health provision, query management solutions and the use of AI‑enabled tools. Acting as the HR policy lead, the role provides oversight and coordination of cross‑organisational policy development, supports complex and sensitive casework investigations, and ensures clear, planned and timely HR communications.

Through active engagement and consultation with Commission leaders, managers and external networks, the Wellbeing and Operations Lead ensures that People Services is responsive, compliant and well‑positioned to support organisational priorities.

Ultimately the role needs to ensure that the services provided by the team are proactive, with a continuous improvement ethos; customer focused; and efficient.

The HR Operations and Wellbeing Lead provides senior professional leadership to the Wellbeing and HR Operations team. As well as Wellbeing and HR Operations, the People Services team comprises of Payroll, HR Systems and HR data/management information functions.

The post holder leads on complex programmes and provides expert consultancy to senior leaders and the HR Operations and Wellbeing teams. This role works closely with senior colleagues across HR and other service areas, influencing at senior level while remaining grounded in delivery reality, as well as in close partnership with the Head of People Services.

• In-depth knowledge and experience of managing HR Operations ie complex casework / employee relations
• Understanding and experience of managing employee wellbeing functions, initiatives and strategies in a large or complex organisation.
• Strong consultancy and influencing skills with senior stakeholders
• Excellent written and analytical skills; experience drafting policies, and the ability to research and use data and insight to shape policy and strategy
• Proven ability to lead, coach and develop professional colleagues

The following qualities are not essential for this particular post but have been deemed as desirable. These will only be taken into account in the event of two (or more) candidates acquiring the same score at either application or interview stage.

• Chartered CIPD status or equivalent professional accreditation
• Experience of working in a unionised workplace

The language skills for this post have been assessed as follows:

• Listening: Understand most job related routine and non-routine discussions and instructions (Level
  3)
• Speaking
  :
  Able to hold an extended conversation with a fluent speaker on most job‑related routine and non‑routine matters (Level
  3)
• Reading: Understand most job‑related routine and non‑routine text when standard language is used (Level
  3)
• Writing: Able to write job‑related routine and non‑routine text (Level
  3)

These skills will be assessed as part of the selection process.

For further information on the Welsh language levels, please visit our website.