Product Coordinator

Overview

12 Month FTC (Maternity Cover). Are you passionate about improving digital experiences and driving customer engagement through data-driven insights? We’re looking for a Product Performance Coordinator to help shape the future of our digital platforms across V12 Retail Finance and V12 Personal Finance.

In this exciting and varied role, you’ll:

• Coordinate and manage product improvements and regulatory changes across digital customer touchpoints.
• Support the development and delivery of enhancements to the V12 App and other digital platforms.
• Lead marketing and servicing campaigns to boost app adoption and customer engagement.
• Monitor and report on KPIs across all customer channels, identifying trends and opportunities.
• Translate customer behaviour data into actionable insights that drive innovation.
• Submit business change proposals and support their implementation.
• Collaborate with project managers and business leaders to deliver user-centric solutions that meet regulatory and business expectations.

• Experience working with digital products or customer-facing platforms, ideally in financial services.
• Strong analytical skills with proficiency in Excel and a knack for turning data into clear recommendations.
• Excellent communication and stakeholder management skills.
• A proactive, detail-oriented mindset with the ability to juggle multiple priorities.
• Familiarity with regulated environments and customer journey mapping is a plus.
• Understanding of personal finance products is desirable.

Experience with the following tools is beneficial:

• Excel – for data manipulation and performance tracking.
• Power BI – for dashboard creation and KPI visualisation.
• SQL – for querying and extracting data.
• Google Analytics – for monitoring digital engagement.
• Figma – for collaborating on UI/UX design.

Every one of our employees brings unique talent, ability and perspective to their role. We believe in creating an inclusive environment where differences are valued.