Customer Advisor - Health and Safety

Overview

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Safe Contractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you will support the Audit Services team in the completion of desktop assessments of registered customer accreditation documentation, and provide technical support via phone and email to customers to ensure a first-class customer experience.

Department: Customer Support

Employment Type: Permanent

Location: Cardiff, UK

Reporting To: Technical Team Manager

Compensation: £25,752 / year

Description

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Safe Contractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you will support the Audit Services team in the completion of desktop assessments of registered customer accreditation documentation, and provide technical support via phone and email to customers ensuring a first-class customer experience.

You will work across our Safe Contractor product which provides UKAS accredited, contractor accreditation services to the contractor market. The Safe Contractor product ensures that contractors meet the necessary requirements around health and safety, equal opportunities, diversity and environmental management practices - all in one plan.

You’ll receive full onboarding and training as well as support to gain health and safety specific qualifications that are required for this role.

This role is based in our office in Cardiff and will require 3 days a week working from the office.

• Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
• Work through a number of pre-audit checks of customer information to ensure everything required is collated.
• Provide feedback to customers and collate any missing required information for the pre-audit checks.
• Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
• Provide health and safety advice and guidance to customers (full training provided).

Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required.

You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English.

Our Customer Service Support Officers (Technical Support Officers) work as part of a close-knit team, so it is important to be a team player and able to work towards a common objective with peers.

You may have some experience, or even an interest in health and safety or compliance, although this is not essential.

Personal Health & Wellbeing / Benefits

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We offer a range of perks and benefits:

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an…