Service Desk Advisor; IT​/MSP

Overview

Service Desk Advisor (IT/MSP) – Cardiff, Wales

£25,000 - £30,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities

Are you a Service Desk Advisor or similar, coming from a background within IT Managed Services, having previous working experience in a Service Desk and/or First Line Support role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the industry, rich with over 20 years of history?

Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake?

On offer is the unmissable opportunity for the successful Service Desk Advisor or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years. Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits.

• Act as the first point of contact for customers, providing technical guidance/first line support where possible.
• Escalate calls to 2nd/3rd line as needed.
• Identify, order and monitor parts required by Field Service Engineers for onsite fixes when remote resolution is not possible.
• Maintain accurate documentation of projects worked and issues fixed; liaise with internal teams and customers to ensure smooth resolution.
• Keep customers informed with timely updates on projects and status.

• Background within IT Managed Services.
• Previous working experience in a Service Desk Advisor role or a related position.
• Prior experience in a customer-facing role with the ability to build and maintain customer relationships.
• Comfort working in a structured service environment with the ability to manage workload and priorities.
• Strong organisational, analytical and interpersonal/communication skills.

• Primary point of contact for customers.
• Problem escalation.
• Project documentation.

Reference: BBBH
23672

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found at our website