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Technical Support HelpDesk/Support

Tech Customer Service Team Lead - Hybrid & Autonomous

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Rise Technical Recruitment Limited
Full Time position
Listed on 2026-02-01
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 35000 - 40000 GBP Yearly GBP 35000.00 40000.00 YEAR
Job Description & How to Apply Below
A growing tech-focused company in Cardiff seeks a Customer Service Team Lead to manage support processes and lead a dedicated team. This position involves analysing workflows, managing support tickets, and collaborating with various departments to enhance productivity. Ideal candidates will have experience in a similar role, strong leadership skills, and technical knowledge, particularly in SQL and Jira Service Management. The role offers a salary between £35,000 and £40,000 with hybrid working options.
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