IT Support Technician

We’re looking for a IT Support Technician to join our team on‑site with one of our valued clients in the legal services sector. This role is ideal for someone who has recently completed a university degree, college course in IT (or equivalent) and is eager to take their first steps into the industry. You’ll work alongside the onsite IT Support Technician, gaining hands‑on experience in tasks such as setting up laptops, preinstallations, building machines, logging support calls, and carrying out basic troubleshooting.

This is a great opportunity to start building a career in IT within a professional services environment.

Capital Law’s culture is shaped by its values, which you’ll be expected to reflect in your daily interactions and technical delivery:

• Approachability:
  Open and personable in interactions with colleagues and clients.
• Integrity:
  Trusted to follow through on commitments and act with honesty.
• Clarity:
  Communicate clearly and accurately across all channels.
• Excellence:
  Deliver high‑quality support across all areas of legal technology.
• Boldness:
  Take initiative, make confident decisions, and seek innovative solutions.

• Assist in setting up and configuring laptops, desktops, and other end‑user devices.
• Support preinitiation processes including imaging and basic configuration of machines.
• Log and track support calls and service requests using the firm's helpdesk system.
• Provide basic troubleshooting and‑escalate issues to senior technicians when necessary.
• Maintain accurate records of hardware deployments and software installations.
• Ensure all activities uphold confidentiality and data protection standards.

• A keen interest in IT and technology with a willingness to learn.
• Basic understanding of Windows operating systems and Microsoft Office applications.
• Good communication skills and a helpful, professional attitude.
• Ability to follow instructions and work collaboratively with the onsite technician.
• Strong organisational skills and attention to detail.
• Strong time management skills and the ability to handle multiple tasks and priorities simultaneously.
• A professional, approachable manner suited to working in a client‑facing legal environment

• Basic familiarity with Windows 10 & 11
• Microsoft Office 365
• Basic hardware setup and troubleshooting (laptops, desktops, printers)
• Logging and tracking support tickets

• Exposure to Microsoft Intune and Azure Virtual Desktop
• Experience with helpdesk or ticketing systems
• Interest in legal technology platforms
• Some experience of Apple Business Manager preferred

We’re Commercial – a purpose‑driven, people‑first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

• A base salary of up to £26,000 per annum
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Assurance, offering peace of mind with cover equivalent to four times your salary
• Access to…