Digital and Project Officer

Overview

Provide first line support across all platforms for CAV UHB and national IT systems. Provide and receive complex and/or sensitive information on a range of IM&T matters and systems. Provide implementation support when new system updates are made. Working autonomously as part of the Implementation Team, the post holder will provide high level system, project and administrative support to more senior staff by assisting in the implementation and support of a range of clinical and patient management systems.

The post holder will be required to give support to the Implementation Manager in day to day support and configuration in a range of internal and national systems. They will also be required to assist in project planning and implementation of new functionality.

• Work as part of the Implementation Team, acting as the first point of contact for many staff and providing support, training and guidance.
• Contribute to the development of policies and procedures and ensure that standard project management methodologies are applied to progress and deliver implementations.
• Support Digital support functions and optimise efficiency for a wide range of local and national systems.
• Provide training and support on a range of systems, processes and Welsh Government rules, including handling highly complicated and/or sensitive information.
• Support the Implementation Team Manager and key stakeholders during the go-live phase of major systems implementation.
• Identify weaknesses or additional/specific needs and provide further support and assistance to users as required.
• Assist Project Management Office in completing Business Analysis for new project requests, including meetings with requesters and key stakeholders to prepare a comprehensive project brief for delivery.

• Experience in IT support and implementation within a healthcare or similar environment is desirable.
• Ability to communicate clearly with staff at all levels and to train and guide users on system functionality.
• Proactive and autonomous working style with the ability to manage multiple tasks and projects.

• Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
• Cardiff and Vale University Health Board reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Early applications are encouraged.
• Please check your email account regularly. Successful applicants will receive recruitment-related correspondence via the email on the application form.
• To work in the UK, non-UK or RoI nationals require sponsorship for a Health and Care visa or Skilled Worker visa, unless another route allows permission to work. Non-UK/RoI applicants should assess sponsorship likelihood by visiting Work in the UK. If eligible for the Health and Care visa, application costs are lower and the Immigration Health Surcharge may not apply.
• The ability to speak Welsh is desirable;
  Welsh and/or English speakers are welcome to apply.
• Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing thousands of staff and providing a wide range of specialist services across multiple sites and communities.