Clinical Systems Support Specialist

12 month Fixed Term Contract Maternity Cover

EMEA

Mirada is a global medical imaging software company specialising in oncology, working with hospitals, clinicians, and industry partners worldwide. Our software supports clinicians in delivering high quality patient care, and we work closely with customers, distributors, and partners across EMEA, the US, and APAC.

We are looking for a Clinical Systems Support Specialist to join our Customer Success team on a 12 month fixed term contract to cover maternity leave. This role is central to supporting customers across the EMEA region and sits at the intersection of customer support, clinical software deployment, and sales support.

The Customer Success team is responsible for delivering revenue and providing global services to our customers, distributors, and value added resellers. This includes installation, training, and technical support, alongside close collaboration with Sales, Product, and third party software partners.

In addition to core support responsibilities, this role will act as sales support for EMEA, working closely with the Sales team to support customers and leads through demos, pre sales activity, and ongoing customer liaison. This is a great opportunity for someone from a clinical, medical imaging, or software background who can quickly learn new technology and communicate confidently with customers.

• Acting as the first point of contact for customer support requests via email and telephone
• Recording, responding to, and managing customer support requests in the CRM
• Providing first line diagnosis and resolution of issues relating to Mirada systems
• Supporting customers with user questions and how to guidance on software configuration and use
• Gathering logs, configuration files, and system data to support investigation by second line support
• Liaising with customers to schedule installations and training, balancing internal and customer availability
• Remotely and on site installation, configuration, licensing, and testing of Mirada software for demos and post sales deployments
• Dispatching software licenses for sales demos and customer installations
• Supporting the EMEA Sales team with customer demos, pre sales support, and ongoing customer liaison
• Representing Mirada during both the sales and delivery phases of customer engagements
• Working with business partners on licensing, installation, and support issues
• Providing structured feedback to Product teams as part of the voice of the customer process
• Ensuring all administrative, quality, and regulatory documentation is accurately completed and maintained
• Working closely with the VP of Revenue to support business partners
• Supporting wider service operations activities as required

• Excellent written and verbal communication skills
• Basic understanding of computer networking
• Strong email and telephone business communication skills
• Basic troubleshooting and problem solving abilities
• Ability to clearly document issues and resolution steps within a CRM
• Ability to communicate technical information clearly to both internal teams and customers
• Team player with a collaborative approach
• Ability to rapidly learn new software and technology
• Flexible approach to working hours
• Background in clinical systems, medical technology, medical imaging, or software support

• Knowledge of DICOM data and networking
• Experience with medical imaging systems and or PACS
• Experience supporting software installations and user training in a healthcare environment

You will be part of a collaborative, international team working at the forefront of medical imaging software. This role offers exposure across customer support, clinical software delivery, and commercial sales support, making it ideal for someone who enjoys variety, customer interaction, and working closely with both technical and commercial teams.

If you have experience in the med tech space, enjoy working directly with customers, and are comfortable picking up complex software quickly, we would love to hear from you.

• Associate

• Full-time

• Customer Service

• Software Development