Group Ticketing Executive

Job Overview

The role will focus on delivering and developing the WRU’s closed group ticketing processes, which includes debentures, premium supporters, and WRU Clubs. The role will be responsible for the administration, planning and communication for all closed groups. This role will also support the organisation and delivery of debenture events.

11th March 2026

16th March 2026

• Strong interpersonal skills and relationship management
• Experience working in a customer facing role would be advantageous
• Experience working in a commercial or events role desirable
• Knowledge of Ticketmaster sport XR system and Salesforce is desired
• Excellent IT skills, specifically Microsoft package
• Strong interpersonal skills
• Excellent written and verbal communication skills are essential
• Strong interpersonal and relationship management
• Excellent knowledge and understanding of regulatory compliance
• Ability to communicate and work through the medium of Welsh is desirable

• Deliver match day and third party events
• Support in the delivery of the club ticketing programme, including away allocation management
• Create and execute an engagement strategy for all closed ticketing groups
• Assist with customer service training for debentures, clubs and premium supporters
• Point of escalation for debenture, premium supporter and club cases
• Support the administration of closed group ticketing activities
• Work with other areas of the organisation to constantly improve closed group ticketing offerings
• Carry out any additional tasks as requested by the Line Manager
• Carry out duties in support of the WRU Group Strategic Mission, Purpose and Values

The WRU require that individuals are proficient in IT skills, specifically Microsoft packages. Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders. Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable. This role is subject to a basic/enhanced DBS check.

• Salary Sacrifice Pension (5% employee contribution, matched by WRU)
• Life assurance scheme
• WRU Group Ticket Allocation (in line with ticketing policy)
• One additional paid day off (birthday leave)
• Employee assistance programme
• Team Tactics – hybrid working arrangements
• Free stadium parking and gym
• WRU Group store and tour discounts
• WRU Group partnership offers
• Eye Care Voucher Scheme
• Cycle to Work Scheme

The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace:
Integrity, Excellence, Success, Courage, Family & Humour.

The WRU Group are committed to building diverse, high-performing and engaged teams across Welsh Rugby. We are ambitious about providing a people first culture where everyone can belong, be heard and respected. We are happy to talk to you about our Crys I Bawb EDI Strategy ) and you can also read more about our commitment in our Equality, Diversity and Inclusion Policy.

We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. To continue to do this we need your help in filling out a short monitoring form. None of the information you provide will be visible as part of your application. It will only be used anonymously to monitor the inclusivity of our selection processes.

You can select 'prefer not to say' if you would rather not answer any question.

Bydd y rôl yn canolbwyntio ar gyflawni a datblygu prosesau tocynnau grŵp caeedig Undeb Rygbi Cymru, sy'n cynnwys debenturau, cefnogwyr premiwm, a Chlybiau Undeb Rygbi Cymru. Bydd y rôl yn gyfrifol am weinyddu, cynllunio a chyfathrebu ar gyfer pob grŵp caeedig. Bydd y rôl hon hefyd yn cefnogi trefnu a chyflenwi digwyddiadau debenturau.

16th Mawrth 2026

• Sgiliau rhyngbersonol cryf a rheoli perthnasoedd
• Byddai profiad o weithio mewn rôl sy'n wynebu cwsmeriaid yn fanteisiol
• Byddai…