Senior Product Manager; Salesforce

Senior Product Manager

Salary: location dependent (see benefits section of advert)

Job Type: Full-Time, 37.5 hours, Permanent

Location: IB (International Baccalaureate®) Global Centre, Cardiff or the Hague, Netherlands

Hybrid working opportunity, office presence required once per week

If you’re looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world.

Apply now to join our global organisation where we empower our employees to thrive and make a difference.

The International Baccalaureate (IB) is undergoing a bold digital transformation – and this is your opportunity to be part of it. As a Senior Product Manager within our newly established Digital Office
, you’ll play a pivotal role in shaping the future of IB’s digital product ecosystem. This isn’t just about managing products – it’s about reimagining how we serve schools, educators, and learners worldwide through digital innovation.

The Digital Office sits at the heart of our product strategy, with end-to-end responsibility for customer-facing products across our existing platforms and new ventures. You’ll join a multidisciplinary, impact-driven team responsible for delivering meaningful, measurable outcomes in a fast-evolving educational landscape.

As a Senior Product Manager, you’ll work on Salesforce and CRM products in School Operations and help shape the next generation of tools that support schools on their journey with the IB – from first inquiry through to ongoing engagement. You’ll work across a suite of CRM and Salesforce integration products that drive school candidacy, marketing automation, sales pipeline management, school authorization and evaluation, educator network workforce management, and customer service.

These platforms are foundational to how we grow, support, and empower our network of schools and governing bodies around the world.

• Champion user needs and business goals by partnering with cross-functional stakeholders across the organization—aligning around shared priorities and delivering impactful outcomes.
• Gather and synthesize insights from user feedback, research, market trends, technology capabilities, and internal expertise to inform product direction and innovation.
• Define and drive product strategy and roadmaps for your portfolio—making smart trade-offs, setting clear priorities, and maximizing both product performance and return on investment.
• Translate vision into action by developing clear, actionable product requirements and communicating them effectively across teams and leadership levels.
• Collaborate closely with Engineering and UX Design to build and launch solutions that are technically sound, beautifully designed, and deeply valuable to users.
• Embed a customer-centric mindset by driving early and continuous feedback loops, grounding decisions in data, and designing for end-to-end journeys that truly serve our global users.
• Continuously monitor the education and edtech landscape
  , staying ahead of competitor moves, emerging technologies, and shifting user expectations to keep our products relevant and future-ready.
• Mentor, coach, and inspire fellow product managers, helping to grow a high-performing product culture that values curiosity, experimentation, and impact.

• You bring proven experience in product management in B2B or B2B2C environments where stakeholder complexity and scale are key considerations.
• It is essential that you have hands‑on expertise of using Salesforce to manage customer interactions, track sales leads, and maintain customer databases. Salesforce certifications, such as Salesforce Certified Administrator, App Builder or Consultant, are an advantage but not essential.
• You possess…