EUC Engineer - North Wales

f complex IT environments motivate you and you enjoy improving networks, devices, and user experiences, CGI has an opportunity for you.

Across the UK, we’re delivering digital transformation that supports public services and commercial organisations alike. Our teams work at the heart of essential systems, ensuring technology performs reliably, securely, and efficiently. When you join CGI, you won’t just support IT — you’ll help enable services that make everyday life better for communities and organisations.

At CGI, you are more than an employee — you are a Partner. Recognised in the Sunday Times Best Places to Work List 2025 and named one of the World’s Best Employers by Forbes, we offer a competitive salary, strong pension, private healthcare, and a share scheme (3.5% + 3.5% matching).

We are committed to building an inclusive and diverse workplace and proudly hold a Gold Award in support of the Armed Forces Corporate Covenant.

This is a field-based role across North Wales, supporting multiple client sites. You must hold, or be eligible and willing to obtain, NPPV3 clearance.

As an EUC Engineer, you will provide on-site hardware deployment, maintenance, and technical support across a range of client environments. You will play a key role in ensuring end-user devices are installed, configured, and maintained to high operational and security standards.

This role offers variety, autonomy, and direct client interaction — ideal for someone who thrives in hands‑on environments and enjoys delivering practical solutions.

• Travel to client sites to deploy, configure, and maintain desktops, laptops, and end‑user devices
• Provide on‑site troubleshooting and resolution of hardware‑related incidents
• Install, image, and configure devices in line with company and client security standards
• Support hardware upgrades, replacements, and new installations
• Manage and track hardware inventory across multiple locations
• Assist with hardware lifecycle management, including procurement coordination, warranty support, and decommissioning
• Ensure compliance with security policies and operational procedures
• Maintain clear documentation and reporting of completed work
• Build strong working relationships with clients through professional, responsive service

• Proven experience in desktop hardware deployment and support
• Strong understanding of desktops, laptops, and peripheral devices
• Knowledge of Windows and/or macOS operating systems
• Experience with hardware imaging and deployment tools (e.g. SCCM, MDT)
• Understanding of Active Directory and basic networking principles
• Experience working in client‑facing or field‑based support roles
• Familiarity with hardware lifecycle processes and warranty procedures
• Full UK driving licence