Senior Technical Architect; Salesforce

OFFICIAL

• Role
  
  Title:
  
  Senior Technical Architect (Salesforce)
• Level: Level 2b
• Directorate:
  Digital, Data, and Security Services (DDSS)
• Location:
  
  London / Glasgow / Cardiff
• Contract Type:
  Permanent / Fixed-Term
• Approach:
  Internal
• Security Level
  
  Required:
  
  SC

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome – as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

This role aligns with the Senior Technical Architect role in the Government Digital and Data Capability Profession.

A senior technical architect is responsible for the design and assurance of technical systems that meet business needs. They work on complex projects, providing technical direction and guidance to delivery teams. They ensure that technical designs are aligned with strategic and architectural standards, and that systems are robust, scalable, and maintainable.

At Ofgem, this means leading the design and assurance of Salesforce-based solutions that enable secure, scalable, and user-focused digital services. You will work across multiple Salesforce clouds (Service, Experience, PSS, and Core Platform), integrating with enterprise systems and ensuring adherence to Ofgem's architectural, data, and security principles. At this level, you will influence delivery teams, mentor colleagues, and contribute to the evolution of Ofgem's Salesforce architecture community and standards.

• Define and assure technical designs for Salesforce platforms across multiple delivery teams.
• Guide and support engineers and architects in applying Salesforce standards and patterns, ensuring solutions meet user, business, and security needs and are aligned to Ofgem's technical strategy.
• Identify and communicate technical risks and dependencies across teams, contributing to the continuous improvement of technical standards, reusable patterns, and design governance.

• Lead the design and documentation of Salesforce solutions, ensuring they meet business needs, align with architectural standards, and deliver value across Ofgem’s programmes.
• Provide technical assurance for Salesforce implementations, ensuring solutions comply with Ofgem’s architecture, security, and design principles.
• Design Salesforce solutions that integrate effectively with enterprise platforms and data systems, ensuring information consistency, interoperability, and adherence to data governance policies.
• Work with delivery teams to guide technical decisions, resolve design challenges, and ensure high-quality implementations that meet user and business expectations.
• Mentor associates and technical architects, contributing to the Salesforce Centre of Excellence and promoting the adoption of best practices across teams and projects.

• Design and describe technical systems and how they fit within a wider architecture.
• Ensure that technical designs meet user needs and align to organisational standards.
• Communicate technical decisions and their rationale clearly to stakeholders.

• Design and assure integration patterns for connecting Salesforce to other enterprise systems.
• Ensure integration solutions are secure, reliable, and support data consistency.
• Identify opportunities to simplify integration through APIs and reusable services.

• Guide and support technical teams in implementing Salesforce solutions.
• Influence decision‑making and ensure technical alignment across delivery teams.
• Promote best…